![]() ![]() ResolutionTo download patches successfully: The Antivirus will block the read/write permissions for the patch file downloaded and stored in Endpoint Central Server folder. ![]() For further assistance, contact Error - : Connection timed outĬauseConnection timed out error occurs when an Antivirus is running on your machine. In cases when the vendors remove/modify the download URL of patches, you will be aware of it only when you manually download the patches from vendors' websites. If a patch is superseded, remove it from the configuration to be applied and proceed.Check for the 'Superseded By' status of each patch.Navigate to Patch Management -> Patches -> Supported Patches.ResolutionTo identify if a patch is superseded: old patches or patches removed/modified by vendors. Error 404 or the http status code returned from web server.ĬauseThe 404 error occurs when customers try to download superseded patches i.e.ResolutionConfigure the firewall settings to add the following domains to the Domain Exception list to allow the download of installable files from the following websites. Commonly encountered problems while downloading patches and their optimal solutions:ĬauseDomainExceptionList failure error occurs when the vendors website change the domain URLs of where the required patches are located. If the problem still persists, you can contact Endpoint Central support with the Server logs. Once the settings are configured successfully, the patch file can be downloaded and stored in DC Server store folder(Patch Repository Location).Ensure Endpoint Central folder is excluded from Antivirus in order to enable read/write permissions for files placed in DC Server store folder.User Agent for Other Users : "ManageEngine Endpoint Central".User Agent for Licensed Users : "Company Name" (which is maintained in license).Ensure the following user agents are allowed access in your Firewall settings:.Provide access to java.exe since Endpoint Central uses Java application to create connection and download patches.- for Adobe patches, flash player, Adobe air. ![]() ![]()
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